Delete Your Luxi Prize Account

You can request permanent deletion of a registered Luxi Prize account. Guest accounts do not contain a reusable login; signing out and clearing local app or browser data removes the guest session from your device.

Delete in the game hall

1. Sign in to the account you want to delete.
2. Open Profile and choose Delete account.
3. Review any balance forfeiture or items that must finish first.
4. Re-authenticate with your password or linked sign-in provider, type delete, and confirm.

The self-service option is shown only when account deletion is available in that environment. A pending payment, redemption, game settlement, account adjustment, or legal/fraud hold may need to be resolved before the request can finish.

Request help from support

If you cannot sign in or the self-service option is unavailable, email support@luxiprize.com with the subject Account deletion request. For your security, use the email address linked to the account when possible. Support will verify that you control the account before acting and will not confirm whether an unrelated account exists.

Do not email passwords, one-time codes, identity documents, payment card numbers, or other authentication secrets.

What happens after confirmation

Access is revoked immediately after the deletion transaction succeeds. Direct identifiers and active profile data are removed or de-identified. Records that must be retained for financial, tax, anti-fraud, dispute, sweepstakes, identity-verification, or other legal obligations remain restricted for the applicable retention period. External sign-in or game providers may finish cleanup asynchronously; this does not restore access to the deleted account.

See the Privacy Policy for privacy rights and retention information.